Welcome to the IT Service Desk Live Chat
Issue Submission
* Fields marked with an asterisk are a mandatory requirement for submitting an IT Service Desk ticket.
To help our agents diagnose your issue effectively, please provide us with as much detail as possible within the issue submission section.
For further assistance on submitting an issue, please see the '?' icon at the top right hand corner of the issue submission section.
Chat Transcripts and a Customer Survey will be available to download at the end of your session.
To help our agents diagnose your issue effectively, please provide us with as much detail as possible within the issue submission section.
For further assistance on submitting an issue, please see the '?' icon at the top right hand corner of the issue submission section.
Chat Transcripts and a Customer Survey will be available to download at the end of your session.
We will only ever start a remote support session with your permission. Remote sessions are established to help resolve your issue. During the session, the system will collect the following personal information:
· Your name.
· The name of your computer or your device.
· The IP address of your computer or device.
· Information about the hardware and configuration of your computer or device.
· Information about our performance - including the amount of time you had to wait before we answered each live chat, and how long each live chat lasted.
· At the end of your session you will be presented with an optional survey, asking you to rate your experience.
For further information about the lawful basis upon which your data is processed please see: (Staff and guests) or (Students)
Information gathered is automatically deleted after 90 days.
Contact with the support representative should be maintained at all times during the session, either by telephone or live chat. If you are unable to maintain telephone or chat contact then the session will be ended and all screen sharing and access will stop.
Please follow the acceptable use policy whilst using remote support: (Acceptable Use Policy)
· Your name.
· The name of your computer or your device.
· The IP address of your computer or device.
· Information about the hardware and configuration of your computer or device.
· Information about our performance - including the amount of time you had to wait before we answered each live chat, and how long each live chat lasted.
· At the end of your session you will be presented with an optional survey, asking you to rate your experience.
For further information about the lawful basis upon which your data is processed please see: (Staff and guests) or (Students)
Information gathered is automatically deleted after 90 days.
Contact with the support representative should be maintained at all times during the session, either by telephone or live chat. If you are unable to maintain telephone or chat contact then the session will be ended and all screen sharing and access will stop.
Please follow the acceptable use policy whilst using remote support: (Acceptable Use Policy)